Shipping policy
Shipping Policy
Last Updated: June 2026
Overview
ZukiMarket operates fulfillment facilities in both the United States and Japan.
Depending on product availability, inventory location, and order requirements, orders may be shipped from either our U.S. warehouse or our Japan warehouse.
Most orders are fulfilled from our U.S. warehouse whenever possible.
Processing Time
Orders are typically processed and shipped within 5 business days after payment has been confirmed.
Processing times may vary during periods of high order volume, holidays, inventory transfers, or other operational circumstances.
Customers will receive a shipping confirmation email with tracking information once their order has been shipped.
Shipping Methods
United States Orders
Most U.S. orders are shipped via USPS.
Depending on the destination, package size, and shipping requirements, we may also use other carriers, including UPS, FedEx, or regional delivery providers.
International Orders
Some products are shipped directly from Japan.
International shipments may be delivered by:
- Japan Post
- FedEx
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Other available logistics providers
Shipping methods are selected based on destination, package size, and service availability.
Customs Duties and Import Charges
Unless otherwise stated, all prices displayed on our website include applicable customs duties and import tariffs.
Customers are generally not required to pay additional customs duties upon delivery.
However, local taxes, customs inspection fees, brokerage fees, storage fees, or other charges imposed by customs authorities, government agencies, or shipping carriers may still apply in certain countries and remain the responsibility of the customer.
Delivery Estimates
Estimated delivery times are provided for reference only and are not guaranteed.
Actual delivery times may vary depending on:
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Destination country or region
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Customs clearance procedures
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Carrier operations
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Weather conditions
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Government actions
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Peak shipping seasons
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Other circumstances beyond our control
Delays
While we strive to deliver orders as quickly as possible, delays may occasionally occur.
Possible causes include:
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Customs inspections or customs clearance delays
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Transportation disruptions
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Severe weather conditions
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Carrier operational issues
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Public holidays
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Security or regulatory inspections
ZukiMarket is not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, additional shipping charges, return fees, storage fees, or reshipping fees may apply.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.
Contact Us
For shipping-related questions, please contact:
Email: store@zukimarket.com
Website: https://zukimarket.com