Return & Refund Policy

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To initiate a return, please contact us by email and provide your order number and reason for the return.

Return Eligibility

Returned items must meet all of the following conditions:

• The item must be unused, unworn, and uninstalled.

• The item must be in brand-new condition.

• The original packaging must be intact and free from damage, stains, or missing parts.

• All tags, accessories, manuals, and included items must be returned.

• Proof of purchase or the order number must be provided.

We reserve the right to inspect and evaluate all returned items before approving a refund.

Partial Refunds

Partial refunds may be issued if:

• The item has been opened.

• The item shows signs of use.

• The original packaging is damaged or missing.

• Accessories, gifts, manuals, or included items are missing.

• The item can no longer be sold as new.

• The item's value has been diminished due to customer handling.

The refund amount will be determined based on the condition of the returned item.

Non-Returnable Items

For hygiene, safety, and product-specific reasons, the following items are not eligible for return or exchange:

• Food and food-related products

• Tableware, drinkware, tumblers, and other items intended for food or beverage use

• Beauty and personal care products

• Personal hygiene products

• Children's clothing and baby products

• Underwear, socks, and other intimate apparel

• Custom-made or personalized products

• Pre-order items

• Gift cards

• Sale items

• Items specifically marked as non-returnable on the product page

These restrictions do not apply to items that arrive damaged, defective, or incorrectly shipped.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during transit

• Defective

• Incorrectly shipped

Please contact us within 7 days of delivery and provide photographs of the issue. We will review the case and provide an appropriate solution.

Return Shipping Fees

For returns due to personal reasons, including but not limited to:

• Change of mind

• Incorrect purchase

• Size or fit issues

• Preference-related reasons

the customer is responsible for all return shipping costs.

Customers in the United States

For items with an actual or dimensional weight of 1 lb or less:

• A flat return processing fee of USD $16 will apply.

For items exceeding 1 lb:

• Return fees will be calculated based on the actual or dimensional weight of the package.

Customers Outside the United States

Return shipping fees are calculated based on the package weight and destination country.

• Return fees start at USD $35.

• The final amount will be confirmed by our customer service team.

Non-Refundable Charges

Original shipping charges, product-specific customs duties, import taxes, tariffs, and any fees paid to customs authorities or government agencies are non-refundable.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item in accordance with this policy and place a new order after the return has been approved.

Refund Processing

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

Approved refunds will be processed within 5–10 business days and issued to the original payment method.

Please note that additional processing time may be required by your bank, credit card company, or payment provider before the refund appears in your account.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us at:

Email: store@zukimarket.com